Effective Date: April 1, 2024

Midstate Plumbing Heating & Cooling (“us”, “we”, or “our”) values your privacy, and we are committed to protecting it. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our services. It also explains the choices you have regarding that data.

Our services include in-person assistance, the website located at https://midstateplumbing.com, and telephone support (collectively referred to as “Services”). By using our Services, you consent to the collection and use of data as described in this Privacy Policy. Unless stated otherwise, terms used here have the same meaning as defined in our Terms and Conditions.

Information Collection and Use

We collect various types of information for different purposes to provide and improve our Services.

Types of Data Collected

Information You Provide Directly:

• Personal Information: This includes any information that can identify or be reasonably linked to you, such as:
  • Name and contact information (e.g., email, phone number, address)
  • Payment information (e.g., credit card details)
  • Information you provide when you contact us (phone, text, online forms)
  • Responses to our “Book Online” forms and surveys

Job Applicants: If you apply for a job with us, we may collect additional information such as:

• Contact details, work authorization, resume, work history, and educational background
• References and professional certifications

This information is used exclusively for assessing job suitability.

Information Collected from Third Parties: We may acquire contact information from external sources to facilitate marketing campaigns or promotional activities.

Automatically Collected Information: When using our website or calling us, we may automatically collect data such as:

• Cookies, Location, and Usage Information: Information related to your interaction with our website, including IP address, browser type, pages viewed, and duration of visit.
• Location Data: We may collect city- or county-level location data based on your IP address to provide location-based services or marketing.
• Telephone Call Data: Information related to your phone interactions, including call recordings, duration, and time.

Tracking & Cookies Data

We use cookies and similar tracking technologies to enhance your experience and gather data on website usage. Cookies are small data files sent to your browser and stored on your device. You can manage your cookie preferences through your browser settings, though disabling cookies may limit some website functionalities.

Examples of cookies we use:

• Session Cookies: Used to operate the website.
• Preference Cookies: Remember your settings.
• Security Cookies: Ensure security during your visit.

Behavioral Remarketing

We use remarketing services to show ads to users who have previously interacted with our website:

• Google Ads (AdWords): We may use Google Ads for targeted advertising. You can opt out of this through the Google Ads Settings page or by installing the Google Analytics Opt-out Browser Add-on.
• Facebook: We may use Facebook’s remarketing services. To learn more or opt out, visit Facebook’s privacy page.

Use of Data

We use your data for several purposes:

• To provide, maintain, and improve our Services
• To inform you of changes or updates to our Services
• To provide customer support and engage with you about our Services
• To analyze usage patterns and improve our website
• To send promotional communications, subject to your preferences

You may opt out of receiving promotional communications by following the instructions provided in our emails or by contacting us directly.

Transfer of Data

Your information may be transferred to servers located outside your jurisdiction. By submitting your data, you consent to this transfer.

We implement necessary safeguards to protect your data during transfer, ensuring that it is processed in accordance with this Privacy Policy.

Disclosure of Data

We may disclose your data in the following circumstances:

• To Service Providers: We may share data with third-party providers who assist us in delivering our services.
• To Law Enforcement or Legal Authorities: We may disclose data if required by law or to protect our rights, prevent fraud, or comply with legal obligations.
• In Corporate Transactions: If our business undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.

We do not sell your personal information to third parties.

Security of Data

While we prioritize the security of your data, no method of transmission over the internet or electronic storage is 100% secure. We employ commercially reasonable measures to safeguard your information but cannot guarantee its absolute security.

“Do Not Track” Signals

We do not support “Do Not Track” (“DNT”) signals, which are settings in your browser that request websites not to track your activities.

Links to External Sites

Our website may contain links to external sites that are not under our control. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that data.

For any questions or concerns about our privacy practices, feel free to contact us at:

• Email: eric@midstateplumbing.com
• Phone: 651-300-4409